Returns & Exchanges
At Big Night, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused and original-packaged items. If your new decor doesn't quite fit your space, we are here to help make the return or exchange process seamless.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original boxes with all protective padding to ensure they arrive back to us safely.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing